Bhubaneswar: The Telecom Regulatory Authority of India (TRAI), in partnership with the International Telecommunication Union (ITU), on Thursday inaugurated a two-day international workshop in Bhubaneswar to address performance, quality of service (QoS), and quality of experience (QoE). National regulators, service providers, and technical specialists from around the world attended the programme to promote cooperative work on telecom service-quality frameworks.
Atul Kumar Chaudhary, Secretary, TRAI, gave the welcome address, and TRAI Chairman Anil Kumar Lahoti delivered the inaugural remarks in the presence of senior ITU officials and representatives of the government of Odisha, according to an official statement.
In his address, Chaudhary reaffirmed TRAI’s commitment to transparent, consumer-focused regulation. Highlighting the need for international collaboration, he said that sessions on connectivity mapping, satellite-based quality assessment, and regional regulatory approaches would add meaningfully to the shared understanding, according to an official statement.
A video message from Dr. Pemmasani Chandra Sekhar, Union Minister of State for Communications, was played during the opening session. In it, he stressed India’s emphasis on dependable, high-quality connectivity, referenced efforts under the Telecommunications Act, 2023, to improve service standards, and welcomed the joint TRAI–ITU work on global best practices.
A video message by Seizo Onoe, Director of the ITU Telecommunication Standardization Bureau (ITU-TSB), was also played. He underlined the importance of harmonised QoS measures for enabling equitable digital transformation and affirmed ITU’s support for member states developing QoS and QoE frameworks suited to national needs.
Manoj Ahuja, IAS, Chief Secretary, government of Odisha, addressed participants on the essential role of telecom networks in public safety and disaster response. Drawing on Odisha’s cyclone and tsunami alert experience, he said reliable connectivity is vital for inclusive growth, effective public-service delivery, and timely emergency warnings, noting that most welfare systems today depend on robust telecommunications.
