New Delhi: India has significantly strengthened its fight against telecom-enabled cyber fraud, with more than 1,000 banks, Telecom Payment Application Providers, and financial institutions now onboarded onto the Department of Telecommunications’ Digital Intelligence Platform. The coordinated effort has already delivered tangible results, helping avert cyber fraud losses worth ₹660 crore in just the past six months.
The Department of Telecommunications has rolled out a suite of citizen-focused digital services aimed at safeguarding mobile users and strengthening trust in digital communication channels. At the centre of this initiative is Sanchar Saathi, a platform designed to empower mobile subscribers, enhance security, and raise public awareness about government-led digital protection measures.
Through the Chakshu module, citizens can report suspicious calls and messages in real time, review all mobile connections issued in their name, block and track lost or stolen devices, and verify the authenticity of handsets before purchase. The platform also provides access to verified contact details of banks and financial institutions, reducing the risk of impersonation-based fraud.
To further curb financial losses, the DoT has operationalised the Financial Fraud Risk Indicator, a risk-based mechanism that categorises mobile numbers into Medium, High, or Very High fraud risk levels. The system draws intelligence from multiple sources, including the National Cybercrime Reporting Portal, Chakshu user reports, banks, financial institutions, telecom service providers, and other stakeholders. This classification enables banks, non-banking financial companies, and UPI platforms to adopt enhanced safeguards and intervene before fraud escalates.
These initiatives are backed by the Digital Intelligence Platform, a secure information-sharing ecosystem that now connects over 1,050 organisations. Participants include central security agencies, state and UT police departments, telecom operators, banks, financial institutions, and major government bodies. Together, they are working to prevent the misuse of telecom resources and respond swiftly to emerging cyber threats.
With rising digital adoption across the country, the DoT’s integrated approach is emerging as a key pillar in India’s cyber security framework, combining technology, inter-agency collaboration, and citizen participation to stay ahead of increasingly sophisticated fraud networks.
